🔒 Privacy Policy

Last updated: January 2024

1. Information We Collect

We collect the following information to provide translation services:

Discord Data

• User Information: Discord user IDs, usernames (for command attribution)
• Server Information: Guild IDs, channel IDs (for configuration and permissions)
• Message Content: Text content submitted for translation
• Interaction Data: Commands used, reactions, button clicks

Usage Data

• Translation Requests: Source/target languages, translation provider used
• Feature Usage: Which features are used and how often
• Performance Data: Response times, error rates (for service improvement)

Billing Data

• Subscription Information: Plan type, billing cycle, usage limits
• Payment Data: Processed securely by Stripe (we don't store payment details)

2. How We Use Your Information

Your information is used to:

• Provide Services: Process translation requests and deliver results
• Improve Quality: Enhance translation accuracy and service reliability
• Manage Subscriptions: Process billing and enforce usage limits
• Provide Support: Respond to user questions and technical issues
• Ensure Security: Detect and prevent abuse or unauthorized access

3. Data Storage and Security

We implement comprehensive security measures:

Technical Safeguards

• Encryption: All data transmitted using HTTPS/TLS encryption
• Database Security: Encrypted storage with access controls
• Authentication: Secure Discord OAuth2 implementation
• Monitoring: Continuous security monitoring and alerting

Access Controls

• Limited Access: Only authorized personnel can access personal data
• Audit Logging: All data access is logged and monitored
• Regular Reviews: Periodic security audits and updates

4. Data Sharing

We do not sell or rent your personal data. We share data only when necessary:

Service Providers

• Translation Services: DeepL, OpenAI, Google Cloud (only text for translation)
• Payment Processing: Stripe (for subscription billing)
• Infrastructure: Cloudflare, hosting providers (for service delivery)

Legal Requirements

• When required by law or legal process
• To protect our rights, property, or safety
• To prevent fraud or abuse

5. Data Retention

We retain data only as long as necessary:

• Translation Cache: 1-30 days (varies by subscription tier)
• Usage Analytics: 12 months (aggregated and anonymized)
• Account Data: Until account deletion or service termination
• Billing Records: As required by law (typically 7 years)

6. Your Rights

You have the following rights regarding your data:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (subject to legal requirements)
• Portability: Request your data in a machine-readable format
• Opt-out: Withdraw consent for data processing where applicable

7. Regional Privacy Laws

GDPR (European Union)

EU residents have additional rights under GDPR:

• Right to object to processing
• Right to restrict processing
• Right to lodge complaints with supervisory authorities
• Data Protection Officer contact: dpo@polyra.app

CCPA (California)

California residents have rights under CCPA:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale (we don't sell personal information)
• Right to non-discrimination for exercising privacy rights

8. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.

9. International Data Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions by relevant authorities
• Other legally recognized transfer mechanisms

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through:

• Discord announcements in our support server
• Email notifications (if you've provided an email)
• Updates on our website

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